Customer Satisfaction Commitment

Cellphone Express LLC strives to provide complete customer satisfaction. In alignment with this commitment, we offer a flexible refund and returns policy for customers who are not completely delighted with their purchases.

Return and Exchange Guidelines

Customers can return or exchange eligible products within a generous 90-day window from the purchase date. To qualify for a return or exchange, items must be in their original condition, with all instructions and packaging material intact. Returns require preauthorisation from our team and must be postmarked within 90 days from the original shipment date.

Refunds and Shipping Policy

We guarantee refunds for all eligible requests within 90 days, which are processed within seven (7) business days of approval. Refunds will be credited to the original payment method.

You do not have to worry about return shipping costs, as our company will cover return shipping charges for defective or incorrect items, exchanges are processed within the same timeframe, allowing customers to swap items for different sizes or products of equal or greater value.

In case you receive an incorrect or damaged item, we ask you to contact us within 90 days, and we will not only replace the item but also cover the additional shipping charges. For customer order errors, exchanges can be made without a restocking fee, though any new shipping costs are the customer’s responsibility. Our goal remains to provide a straightforward and supportive return experience for all our customers.

Return Window

You can return or exchange eligible products within 90 days from the purchase date.

Refund

We guarantee refunds for all eligible requests within 90 days. Refunds are processed within 7 business days of approval and credited to the original payment method.

Eligibility

To qualify for a return or exchange:

  1. Items must be in original condition with all instructions and packaging material.
  2. Returns must be postmarked within 90 days from the original shipment date.
  3. Returns require preauthorization from our team.

Return Shipping

You do not have to worry about return shipping costs, as our company will cover return shipping charges for defective or incorrect items.

Exchange

Exchanges are processed within 7 business days. We exchange items for the same product in a different size or an item of equal or greater value.

Incorrect or Damaged Items

If you receive an incorrect or damaged item:

  1. Contact us within 90 days.
  2. We’ll replace the item and cover additional shipping charges.

Customer Order Error

For incorrect customer orders:

  1. Exchanges are allowed without a restocking fee.
  2. Customers pay additional shipping and handling charges.
  3. Replacement items must be at least 75% of the original item’s value.

Return Shipping Instructions

  1. We’ll email you a UPS, DHL, FedEx, or insured US mail. shipping label and invoice.
  2. Include a copy of your packing list or email invoice with detailed return/exchange instructions.

If you have any questions or concerns about refunds, returns, or special requirements, please don’t hesitate to reach out to us. We’re here to listen and provide personalized support to ensure your complete satisfaction.